For any and all questions, email hola@holaweddings.com or call 1-888-472-7077. You are also welcome to reach out to Ali and Sean :)

We recommend that you start looking at flights 3-4 months in advance. Many sites (such as Google Travel and Skyscanner) offer price tracking and will send you notifications for price drops and recommendations for the best time to buy.

Yes kids are more than welcome! There is a kids club at the resort that has staff supervised activities throughout the day (child must be potty trained to attend kids club).

Beach cocktail. Khakis, chinos, or slacks and short-sleeved button-ups are appropriate. Cocktail dresses, summer dresses, and jumpsuits are also welcome.

Yes! All water and ice served at the resort and major restaurants / tourist spots will be filtered and is safe to drink. Avoid drinking tap water out of sinks.

Check in is at 3pm and check out is at 12pm.

Tipping is not expected but $1-2 ($20-40 pesos) to bartenders, waiters, and staff that go above and beyond is appreciated. There are two ATMs located at Hyatt Ziva.

Most carriers offer free calling, text, and data in Mexico. Please check your plan prior to confirm.

Nope! The resort has the same outlets that we use in the U.S.